Privacy Policy

Introduction

At NeuralEdge Solutions Pty Ltd (“NeuralEdge”, “we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our website, products, or services. We are committed to handling your data responsibly and in compliance with Australian Privacy Principles under the Privacy Act 1988 (Cth), and where applicable, the General Data Protection Regulation (GDPR).

Collection of Personal Data

We collect personal data in a variety of ways, including when you:

• Visit our website and analytics tools capture usage patterns
• Fill out forms or contact us via email or phone
• Request a demo or subscribe to newsletters
• Engage with our customer support or sales teams

Personal data we may collect includes, but is not limited to:

• Full name
• Company name
• Email address
• Phone number
• IP address and browser information
• Usage behavior and interaction logs

Legal Bases for Processing

We process your personal data under the following legal bases:

• Consent: When you have explicitly agreed to us processing your information.
• Contractual necessity: To fulfill obligations under a contract (e.g., delivering a service).
• Legal obligation: To comply with laws or respond to lawful requests.
• Legitimate interest: For purposes such as security, fraud prevention, and service improvement.

Use of Cookies

We use cookies and similar tracking technologies to enhance user experience, analyze trends, and administer our website. Cookies may store anonymous session identifiers, preferences, and analytics data.

You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

Marketing and Analytics

We may use your data to send updates, promotional content, or AI industry insights that we believe may interest you. We also use analytics tools (e.g., Google Analytics) to understand user behavior on our website to improve design, functionality, and content.

You may opt-out of marketing communications at any time by clicking ‘unsubscribe’ in any email or contacting us directly at connect@neuraledge.com.au.

Disclosure to Third Parties

We do not sell or rent your personal data. However, we may share data with trusted third parties under the following circumstances:

• With service providers who assist us in operating our website and services
• When required by law or in response to legal process
• To enforce our Terms and protect our rights or safety
• In connection with a corporate transaction such as a merger or acquisition

All third-party processors are required to handle your data in accordance with applicable laws and to use it only for the intended purpose.

Data Storage and Security

We store your data securely using encrypted systems hosted in Australia and other compliant jurisdictions. We implement reasonable physical, technical, and administrative safeguards to protect your data from unauthorized access, alteration, or disclosure.

Despite our efforts, no method of transmission over the internet is fully secure. If you believe your data has been compromised, please contact us immediately.

User Rights and How to Exercise Them

You have the right to:

• Access your personal data
• Request correction of inaccuracies
• Withdraw consent at any time
• Request erasure of data (subject to legal obligations)
• Object to or restrict certain processing
• Request data portability (where applicable)
• Lodge a complaint with the OAIC or relevant authority

To exercise any of these rights, contact our Data Protection Officer at connect@neuraledge.com.au

Links to Third-Party Resources

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing them with personal data.

Policy Updates

We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date at the top of this page. Material changes may also be communicated via email or on our homepage.

Contact for Data-Protection Inquiries

If you have questions about this Privacy Policy or our data-handling practices, please contact:

NeuralEdge Solutions Pty Ltd
32 Collins Street, Melbourne VIC 3000
ABN: 52 638 947 725
Email: connect@neuraledge.com.au
Phone: +61 3 9101 4820